Busy Lizzie highly values our customers, and our mission is to support our customers in the best possible way. We ensure smooth purchasing experiences for all our partners. For all the details, please read our purchase terms carefully before placing an order.

Ordering & Payment

• Orders can be placed directly through our website or via our sales representatives.
• All orders are subject to availability. If an item is out of stock, we will contact you as soon as possible and agree on how to go further.
• Payment must be made in full according to your invoice or agreement.

Shipping & Delivery

• Orders are processed and shipped within the next few days after the order has been placed. Local holidays may affect delivery times.
• Shipping costs are calculated based on the order size and destination. These costs are the responsibility of the customer.
• We are not responsible for any delays caused by shipping carriers or customs processing.
• We offer free shipping on orders over 400 EUR.

Returns & Exchanges

• We offer a 30-day right of return from the date of delivery.
• The customer is responsible for all return shipping costs.
• Items must be returned in their original packaging, unused, and in resalable condition.
• Once we receive and inspect the returned items, we will process a refund or exchange as applicable.
• Custom or personalized orders are not eligible for return unless they are defective or damaged upon arrival.

Damages & Claims

• If you receive a damaged or defective product, please contact us within 7 days of delivery or as soon as possible.
• Provide photos and a detailed description of the issue so we can assess and resolve the matter promptly.
• We may offer a replacement, credit, or refund based on the specific situation.

By placing an order with Busy Lizzie, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time. If you have any questions, please reach out to our customer service team.